Refund policy
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, items must be:
- Unopened
- Unused
- In their original packaging
- Accompanied by proof of purchase
Due to the nature of our products (children’s supplements), we do not accept returns on opened or used items for safety and quality reasons.
Damages and Issues
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately at:
We will evaluate the issue and provide a replacement or refund if applicable.
Non-Returnable Items
We do not accept returns for:
- Opened or used supplements
- Sale items
- Gift cards
Exchanges
We do not offer direct exchanges.
If eligible, you may return your item and place a new order.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds are issued to the original payment method
- Processing time: up to 10 business days
If more than 15 business days have passed, contact:
yidiaz@sanovit-kids.com
Returns Process
To request a return, contact: yidiaz@sanovit-kids.com
Return instructions will be provided after approval.
Returns sent without prior authorization will not be accepted.